Stephen Heiner doesn’t remember the exact date that he first strolled into the lobby of the Bank of Prairie Village, but he remembers feeling welcome. “There were desks where real people were sitting down to chat with other real people."
In this ongoing series, we will profile customers who share why they choose to bank with us when they could bank with anyone.
He had spent years experiencing corporate banking to greater or lesser degrees, and had come to accept the sanitized ways of interacting with my bank as simply the norm in our times. “Those impersonal ways were neither good nor bad,” he thought, “this was just the way it was, wasn’t it?”
After even a short time working with our team, his perceptions were changed and his expectations were raised.
With these new raised expectations and routine of personal service, Stephen would shake his head when friends would share their banking problems. He started walking friends into the bank, offering them a chance to raise their expectations too.
Funnily enough, this didn’t change when he sold one of his businesses, Get Smarter Prep, and moved to France. Now he started to run into new problems (“Why is my debit card being automatically restricted in Romania?”) but still got the same friendly answers when he called (even though now he was seven hours ahead).
While the rest of the world seemingly only woke up to the possibility of remote work in early 2020, Stephen has been remote banking with Bank of Prairie Village since he moved to Paris in 2013. He’s usually back in Kansas City once or twice a year, and stops in at the bank every time, usually with some exotic liquor or wine from France (as well as some hard-to-get tobacco from a certain Caribbean country that’s not so hard to get in Europe) to share with the team.
So why does Stephen bank with us? In his words:
“The cast of characters at the Bank has changed over the years, as it does at any business, but the level of service has remained the same, as I’ve built new US-based companies (and a French one too), opened new personal and business accounts, and started to deal with the complexities of living abroad but still filing taxes with Uncle Sam. I could sit back and give you many more reasons why I continue to use Bank of Prairie Village as my primary US bank, but one will suffice: great, personalized, genuine service for me and my businesses.”
Bank of Prairie Village lenders can handle all your loan requests
Download our mobile banking app for iPhone and Android
Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving Bank of Prairie Village's Web site and linking to a third party site. Please be advised that you will then link to a Web site hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of Bank of Prairie Village. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. Bank of Prairie Village assumes no liability for the content, information, security, policies or transactions provided by these other sites.